Privacy Policy

1. Information We Collect

When you use our website, request a quote, submit a reservation, or contact us, we may collect:

• Name
• Email address
• Phone number
• Delivery or job-site address (if delivery is selected)
• Rental details (selected equipment, rental dates, pickup/delivery preference, and request notes)
• Technical information such as IP address, browser type, and device data collected through standard web logs

2. How We Use Information

We use your information to:

• Process and respond to rental quote and reservation requests
• Coordinate equipment pickup or delivery
• Communicate about your request, order status, and support questions
• Operate, maintain, and improve our website and services
• Prevent abuse, fraud, and security issues
• Comply with legal and regulatory obligations

3. Cookies and Session Data

Our website uses cookies and session storage to support core site functionality, including remembering selected rental dates, transportation preferences, and cart/request state. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

4. How We Share Information

We do not sell your personal information.

We may share limited information with:

• Service providers that help us operate our website and process customer requests
• Technology vendors used by the site (for example hosting, mapping, or platform services)
• Authorities or legal parties when required by law or to protect our legal rights

5. Third-Party Services and Links

Our website may include embedded content or links to third-party services, such as Google Maps and social media pages. These third parties have their own privacy practices, and we are not responsible for their policies or content.

6. Data Retention

We retain personal information only as long as needed for business operations, customer service, recordkeeping, security, and legal compliance.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, or restriction of your personal information. To make a privacy request, contact us using the details below.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

Arrow Rental

4158 US-259

Longview, Texas 75605

Phone: (903) 663-8865

Email: info@arrowrentaltx.net